Elon® Smart first line support checklist V1.7

STEP 1. COLLECT INFORMATION FROM CUSTOMER

Customer Name
Customer Address
Date			Elon® serial no.
What is the issue?
How long have you been experiencing this issue?
Have you had any power failures recently?
Have you used more hot water than usual (such as having guests over), or at a different time than usual?
Has the weather been cloudy or rainy in the last day or two?
Any alarms? (Indicated with an emphasised red exclamation mark on the home screen and with an alarm message on the status screen)	Yes 🞏	No 🞏		Alarm message
What heating profile is the Elon Smart thermostat set to?
What are the temperature set points?	Solar	°C			Grid		°C
What is the water temperature?
Do you have the latest version of the Elon Smart app?
Position of geyser circuit breaker in DB (distribution board) (X)		On 🞏		Off 🞏		Don’t know 🞏
Anything else to note?

STEP 2: TROUBLESHOOTING