PowerOptimal Elon® 100 Troubleshooting Basics for Technicians v2.3
NOTE: This Troubleshooting Guide is intended for technicians and not general users. Users should please refer to the User Manual, which can be found at www.poweroptimal.com/manuals. Please see page 7 for a summary of the Elon®’s controller and LED lights. You will need an AC & DC Multimeter with clamp adapter. Always check the PowerOptimal website for the latest version of this guide.
Information about the Site
Unit no. | Development name | Elon® serial no. | ||||||||
Date | Name: 1st level support person | |||||||||
Unit construction status (Works OR Final Completion) | Resident name | |||||||||
Reported issue (customer) | Reported issue (Level 1 Support) | |||||||||
A Few Notes Before You Start
- If you have a test / extra remote control (little black box with the control dial & lights), plug it into the Elon® unit.
- If you identify the problem at a specific step, you can stop there and write your conclusion.
- If you replace an Elon®, thermostat, element or wiring, you should commission the system again as per the Installation Manual.
On Arrival at Site – Preparation Checks
No. | Action | Notes | Result / Comments |
|---|---|---|---|
1 | Talk to Client / Manager to find out what the issue is. | Was it a new install or a retrofit? Was the issue present from the start, or did the issue start some time after installation? | 🞏 |
2 | Is geyser AC on at house DB? | Check that the geyser is switched on at the main house DB. Is there power in the house (i.e. it’s not loadshedding or no prepaid credits)? | 🞏 |
3 | Is there a geyser timer installed? | Check if there is a separate geyser timer installed at the house DB or elsewhere on the AC wiring to the geyser. A separate timer is NOT recommended, as it will work at cross-purposes with the Elon and you will reduce performance and hot water availability. Uninstall or bypass the geyser timer. | 🞏 |
