Elon® 100 first line support checklist V2.4
Elon® 100 water heating system 1st line support checklist V2.4
STEP 1. COLLECT INFORMATION
Customer Name
| |
Customer Address
| |
Date
| | Elon® serial no.
| |
What is the issue?
| |
How long have you been experiencing this issue?
| |
Have you had any power failures recently?
| |
Have you used more hot water than usual (such as having guests over), or at a different time than usual?
| |
Has the weather been cloudy or rainy in the last day or two?
| |
Status of Elon® controller lights – GREEN light (X)
| On
| Off
| Flashing
| Flashing
fast
|
Status of Elon® controller lights – RED light (X)
| On
| Off
| Flashing
| Flashing
fast
|
Position of Elon® controller dial (X)
| "MAINS
ONLY"
| 1
| 2
| 3
| "SOLAR
ONLY"
|
Position of geyser circuit breaker in DB (distribution board) (X)
| On
| Off
| Don’t know
|
Anything else to note?
| |
STEP 2: TROUBLESHOOTING
