Elon® 100 first line support checklist V2.4

Elon® 100 water heating system 1st line support checklist V2.4
STEP 1. COLLECT INFORMATION
Customer Name
Customer Address
Date
Elon® serial no.
What is the issue?
How long have you been experiencing this issue?
Have you had any power failures recently?
Have you used more hot water than usual (such as having guests over), or at a different time than usual?
Has the weather been cloudy or rainy in the last day or two?
Status of Elon® controller lights – GREEN light (X)
On
Off
Flashing
Flashing 
fast
Status of Elon® controller lights – RED light (X)
On
Off
Flashing
Flashing 
fast
Position of Elon® controller dial (X)
"MAINS
ONLY"
1
2
3
"SOLAR
ONLY"
Position of geyser circuit breaker in DB (distribution board) (X)
On
Off
Don’t know
Anything else to note?
STEP 2: TROUBLESHOOTING